Privacy policy

At Apex Drape Co., privacy is an important part of the trust we hope to build with every customer. Whether you are browsing a calendar, selecting a desktop organizer, reviewing an order, or contacting our support team, we recognize that the information you share with us deserves careful handling.

This Privacy Policy describes how IHLC INCORPORATED, operating Apex Drape Co., collects, uses, stores, discloses, and protects information in connection with https://www.apexdrapeco.shop/  and related customer services.

By using our website, you acknowledge the practices described below, subject to any rights and requirements established by applicable law.

2.1 Information We Collect

The information we collect depends on how you interact with our website.

A. Information You Provide Directly

When placing an order, submitting a question, or communicating with our team, you may provide:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number, if supplied.

• Order details and purchase history.

• Customer service messages.

• Return, refund, or exchange information.

• Other information you voluntarily provide.

Payment information is generally handled through payment processors. We may receive limited transaction details, such as payment status, payment method type, transaction reference, or billing verification information, rather than complete payment card credentials.

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device and operating system information.

• Pages viewed and links selected.

• Approximate geographic region inferred from technical information.

• Referral source.

• Date and time of website activity.

• Basic diagnostic and performance information.

This information helps us understand how the website functions and identify technical problems.

C. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, and similar technologies to support:

• Shopping cart functionality.

• Checkout continuity.

• Website preferences.

• Security and fraud prevention.

• Website analytics.

• Performance measurement.

• Advertising or marketing functions, where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect checkout, account features, or other website functions.

2.2 How We Use Information

We use collected information for legitimate business and operational purposes, including:

Order fulfillment: Processing purchases, confirming transactions, arranging delivery, and providing tracking information.

Customer support: Responding to inquiries, resolving product concerns, managing returns, and communicating about order status.

Website operation: Maintaining the website, improving navigation, correcting errors, and enhancing user experience.

Security: Detecting suspicious activity, preventing fraud, protecting transactions, and maintaining the integrity of our services.

Business administration: Maintaining transaction records, accounting documentation, and internal operational reports.

Legal compliance: Responding to lawful requests, fulfilling regulatory obligations, and protecting legal rights.

Marketing: Sending promotional communications where permitted by law and subject to applicable consent or opt-out requirements.

We do not use personal information for purposes materially unrelated to the context in which it was collected without providing any notice or choice required by law.

2.3 How We Share Information

We may disclose information to limited categories of recipients when reasonably necessary to operate our business.

Service Providers

These may include:

• Payment processors.

• Shipping and delivery carriers.

• Order fulfillment providers.

• Website hosting providers.

• Customer service platforms.

• Analytics and technical support providers.

• Fraud prevention and security vendors.

These providers may process information on our behalf to perform assigned services.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process.

• Respond to valid governmental requests.

• Investigate suspected fraud or unlawful activity.

• Protect the rights, property, and safety of customers, our business, or others.

• Establish, exercise, or defend legal claims.

Business Transfers

If our business undergoes a merger, restructuring, financing, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to applicable legal protections.

We do not sell personal information for monetary consideration as a general business practice. Where a privacy law defines certain advertising-related disclosures as a “sale” or “sharing,” applicable rights and choices will be respected.

2.4 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

• The nature of the information.

• The status of a customer relationship.

• Order and payment record requirements.

• Tax and accounting obligations.

• Dispute resolution needs.

• Fraud prevention.

• Applicable legal requirements.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to lawful retention obligations.

2.5 Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the nature of the information and the services involved, safeguards may include access restrictions, secure transmission practices, vendor oversight, and internal procedures.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore encourage customers to use secure devices, protect their email accounts, and avoid sending sensitive payment credentials through ordinary email.

2.6 Florida Privacy and Consumer Rights

Florida privacy and data security requirements may apply depending on the nature of the information, the business, and the circumstances of processing.

Florida's statutory framework includes consumer protection and data privacy and security provisions in Chapter 501.

 

Where applicable law grants you rights concerning personal information, those rights may include:

• Requesting information about certain data practices.

• Requesting access to eligible personal information.

• Requesting correction of inaccurate information.

• Requesting deletion where legally available.

• Opting out of certain targeted advertising or data processing activities where required.

• Receiving information about how to exercise applicable rights.

Certain exceptions may apply, including where information must be retained for legal, security, transaction, or other permitted purposes.

To submit a privacy request, email [email protected] with the subject line Privacy Request.

We may need to verify your identity or authority before acting on a request.

2.7 Marketing Communications

If you receive promotional emails from us, you may opt out using the unsubscribe mechanism included in the message, where available, or by contacting our team.

Even if you opt out of marketing communications, we may continue sending non-promotional messages necessary to complete transactions, provide order updates, respond to support requests, or communicate important service information.

2.8 Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under 13.

If we learn that personal information has been collected from a child under 13 without the legally required authorization, we will take reasonable steps to address the information in accordance with applicable law.

A parent or legal guardian who believes a child has submitted personal information may contact us at [email protected].

2.9 Third-Party Websites

Our website may contain links to external websites, payment services, or other third-party platforms.

Those services operate under their own privacy policies and practices. We do not control their independent data collection or security procedures.

We encourage customers to review third-party privacy notices before submitting personal information.

2.10 International Visitors

Our business is based in Florida, United States. If you access our website from outside the United States, your information may be processed or stored in the United States or other locations where our service providers operate.

Data protection laws in those locations may differ from those in your place of residence.

2.11 Changes to This Privacy Policy

We may update this Privacy Policy as our business operations, website features, service providers, or legal obligations change.

When changes are made, the revised version will be posted on this page with an updated effective date. Material changes will be communicated through additional means where required by law.

2.12 Contact Us

For privacy questions, access requests, correction requests, or other concerns:

Apex Drape Co. IHLC INCORPORATED 7901 4TH ST N STE 300 ST. PETERSBURG, FL 33702 United States

Contact Person: GABRIELA ESMERALDA RESENDIZ Email: [email protected]