Refund policy

At Apex Drape Co., we believe that a well-organized desk and a thoughtfully planned day can make everyday life feel more manageable. Whether you have purchased a calendar to keep track of important milestones, a desktop organizer to bring order to a busy workspace, or an accessory to make your daily routine more convenient, we want your shopping experience to feel clear, comfortable, and dependable.

We understand that sometimes a product may not meet your expectations, an item may arrive with damage, or you may simply change your mind. This Return and Refund Policy explains how return requests, exchanges, replacements, and refunds are handled by IHLC INCORPORATED, operating the online store Apex Drape Co.

By placing an order through our website, you acknowledge this policy, subject to any rights that cannot legally be waived under applicable law.

1.1 Return Eligibility

Customers may request a return within 30 calendar days after the recorded delivery date, provided the item meets the eligibility requirements below.

To qualify for a standard return, merchandise should:

• Be unused and in its original condition.

• Be returned with original packaging, inserts, accessories, and components where reasonably available.

• Include the order number or other information sufficient to identify the purchase.

• Not show damage caused by misuse, improper storage, unauthorized modification, or ordinary wear beyond reasonable inspection.

• Be returned after receiving authorization and instructions from our customer service team.

For calendars, planners, and related paper products, customers should take particular care to preserve the original condition. Products that have been written in, dated, marked, personalized, or materially altered may not qualify for a change-of-mind return unless the item is defective, damaged, or otherwise covered by applicable law.

For desktop organizers and accessories, reasonable inspection is permitted. However, products that have been assembled, permanently installed, heavily used, or altered may be ineligible for a standard return.

1.2 Items That May Not Qualify for Return

Unless required by applicable law or approved by our customer service team, the following may be excluded from ordinary change-of-mind returns:

• Personalized or custom-made products.

• Calendars or paper goods that have been written on, marked, or substantially used.

• Items returned with missing essential components.

• Products damaged through improper handling after delivery.

• Merchandise returned outside the applicable return period without an approved exception.

These exclusions do not eliminate any rights a customer may have concerning defective, misrepresented, damaged, or incorrectly supplied merchandise.

1.3 Damaged, Defective, or Incorrect Items

We take care to prepare orders accurately and package products for shipment. Nevertheless, an item may occasionally arrive with a printing defect, broken component, missing accessory, damaged surface, or other issue.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us within 7 calendar days after delivery, where reasonably possible.

Please provide:

1. Your order number.

2. A description of the issue.

3. Clear photographs of the affected product and packaging, if available.

4. The name of the item concerned.

After reviewing the information, we may offer an appropriate remedy, including a replacement, exchange, refund, or other resolution permitted by applicable law. Customers will not be required to pay return shipping for an item confirmed to have been incorrectly supplied or defective, where the return is approved under this policy.

1.4 How to Request a Return

To begin a return, email:

[email protected]

Please use the subject line:

Return Request – Order #[Your Order Number]

Include your full name, order number, product name, reason for return, and any supporting photographs.

Our customer service team will review your request and provide return instructions, including whether the item should be shipped to the return address or handled through another approved process.

Please do not send merchandise back before receiving return authorization. Unauthorized returns may be delayed or may not be properly matched to your order.

1.5 Return Shipping Costs

For standard returns resulting from a change of mind, incorrect selection, or personal preference, the customer is generally responsible for return shipping costs unless we expressly agree otherwise.

If a return is necessary because we shipped the wrong product or the merchandise is confirmed defective or damaged upon arrival, we will provide reasonable instructions for the return or replacement process without charging the customer return shipping for the approved issue.

Original shipping charges, if any, are generally non-refundable for standard change-of-mind returns, except where required by law or where the return results from our error.

1.6 Refund Review and Processing

Once an authorized return reaches us, the merchandise may be inspected to confirm its condition and eligibility.

If the return is approved, the refund will generally be issued to the original payment method.

Please allow:

• 5–10 business days for our team to review and process an approved refund after the returned item is received.

• Additional time for your bank, card issuer, or payment provider to post the credit.

The date a refund is initiated by us may differ from the date the credit appears on your account.

If a refund has not appeared after a reasonable processing period, please contact us with your order number and refund confirmation details.

1.7 Exchanges and Replacements

If you would prefer a different calendar, organizer, or accessory, please contact us before returning the original item.

Exchanges depend on product availability. If the requested replacement is unavailable, we may offer a refund or another mutually acceptable resolution.

For items damaged or defective upon arrival, we may prioritize replacement when the same product remains available.

1.8 Order Cancellations

We understand that plans can change. If you need to cancel an order, contact us as soon as possible.

Orders that have not entered fulfillment may be eligible for cancellation. Once an order has been packed, dispatched, or transferred to a carrier, cancellation may no longer be possible. In that case, the customer may request a return after delivery in accordance with this policy.

We cannot guarantee cancellation after an order has entered the shipping process.

1.9 Late, Missing, or Unreceived Refunds

If you believe a refund is overdue:

1. Check your original payment account.

2. Contact your card issuer or payment provider to ask whether the credit is pending.

3. Review any refund confirmation we have sent.

4. Contact us at [email protected] if the matter remains unresolved.

We will review the transaction information available to us and assist with reasonable follow-up.

1.10 Florida Consumer Protection

This policy is intended to operate consistently with applicable United States and Florida law, including the Florida Deceptive and Unfair Trade Practices Act, where applicable. Florida law prohibits unfair or deceptive acts or practices in trade or commerce.

 

Nothing in this policy is intended to waive a consumer right that cannot lawfully be waived.

1.11 Contact Information

Apex Drape Co. Operated by IHLC INCORPORATED 7901 4TH ST N STE 300 ST. PETERSBURG, FL 33702 United States

Contact Person: GABRIELA ESMERALDA RESENDIZ Email: [email protected]