At Apex Drape Co., we want the path from checkout to delivery to be straightforward. Whether your order contains a calendar for organizing upcoming events or a desktop accessory intended to bring structure to your workspace, our shipping process is designed to provide clear expectations from the moment your purchase is submitted.

This Shipping Policy explains our shipping fees, order preparation, delivery estimates, tracking procedures, and how we address shipping-related concerns.

4.1 Shipping Fees

Our shipping fee structure is as follows:

The applicable shipping charge will be displayed during checkout before you submit payment.

Shipping fees may be adjusted for future orders, but the rate presented and accepted at checkout will govern the relevant transaction, subject to applicable law.

4.2 Order Processing Time

Orders are generally prepared within 1–3 business days after payment authorization.

Business days generally exclude Saturdays, Sundays, and recognized U.S. public holidays.

Processing may take longer during:

• Major holiday shopping periods.

• Promotional events.

• Unusually high order volume.

• Inventory reconciliation.

• Payment verification.

• Operational interruptions.

Processing time is separate from carrier transit time.

4.3 Estimated Delivery Time

After dispatch, standard domestic shipments are generally estimated to arrive within 3–7 business days, depending on destination, carrier service, and other delivery conditions.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by weather, carrier capacity, regional disruptions, public holidays, transportation delays, or other events beyond our reasonable control.

4.4 Shipping Destinations

We primarily serve customers within the United States.

Available shipping destinations and any restrictions will be reflected during checkout or communicated when an order requires additional review.

We reserve the right to decline shipment to an address that cannot be serviced, presents a material delivery problem, or is otherwise restricted by applicable law or carrier requirements.

4.5 Order Confirmation

After successfully submitting an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully to verify:

• Product names and quantities.

• Billing information.

• Shipping address.

• Order total.

• Applicable shipping fee.

If you notice an error, contact us promptly at [email protected].

We will make reasonable efforts to correct address or order details before dispatch, but changes cannot be guaranteed once fulfillment has begun.

4.6 Tracking Information

When tracking is available, shipment information will generally be sent to the email address associated with your order.

Tracking updates may take time to appear after a carrier first receives the parcel.

A shipment may display limited tracking activity while moving between facilities. This does not necessarily mean that the package has stopped moving.

Customers may use the tracking information provided by the carrier to monitor delivery progress.

4.7 Packaging and Shipment Preparation

Calendars and paper-based products may require protection against bending, moisture, or surface damage. Desktop organizers and accessories may contain multiple pieces or components that require secure packaging.

We take reasonable care in preparing merchandise for shipment. Packaging may vary according to product size, shape, weight, and fulfillment requirements.

Some orders may be shipped in separate parcels when products are fulfilled from different locations or require different packaging.

4.8 Incorrect Shipping Address

Customers are responsible for entering a complete and accurate delivery address.

If you discover an error, please contact us immediately.

If an order has not yet shipped, we will make reasonable efforts to update the address. Once the package has been transferred to the carrier, address changes may be subject to carrier restrictions and cannot be guaranteed.

Additional costs caused by customer-provided address errors, refused delivery, or repeated delivery attempts may be the customer's responsibility where permitted by law and disclosed or agreed as applicable.

4.9 Delayed Shipments

We understand that a delayed package can interrupt plans, particularly when a calendar or desk accessory is needed for a specific occasion.

If your shipment has not arrived within the estimated delivery window, please contact us with your order number.

We will review the available tracking information and, where appropriate, coordinate with the carrier or fulfillment provider.

Carrier estimates may change as a shipment progresses. We will provide reasonable assistance but cannot guarantee carrier delivery schedules.

4.10 Lost or Missing Packages

If tracking indicates delivery but you cannot locate the parcel, please:

1. Check the delivery area, mailbox, parcel locker, or other designated location.

2. Ask household members or building management whether the package was received.

3. Review any carrier delivery photograph or location information.

4. Contact the carrier where appropriate.

5. Email us at [email protected] with your order number.

We will review the available information and determine an appropriate next step in accordance with applicable law and the circumstances of the shipment.

4.11 Damaged Packages

If a parcel arrives visibly damaged or merchandise is damaged inside the packaging, please contact us within 7 calendar days after delivery where reasonably possible.

Photographs of the shipping box, shipping label, packaging materials, and affected product can help us investigate the issue.

Depending on the circumstances, we may arrange a replacement, refund, or other appropriate remedy.

4.12 Split Shipments

An order containing multiple products may occasionally be divided into separate shipments.

If this occurs, tracking details may be provided separately. The delivery of one parcel does not necessarily mean that all items in the order have arrived.

Please contact us if an expected item remains outstanding beyond the applicable delivery estimate.

4.13 Shipping Restrictions and Uncontrollable Events

We may be unable to fulfill certain shipments due to carrier restrictions, severe weather, natural disasters, transportation interruptions, governmental restrictions, or other circumstances outside our reasonable control.

When a material disruption affects an order, we will make reasonable efforts to provide available information and discuss an appropriate resolution.

4.14 Contact Information

For shipping questions, tracking concerns, delivery problems, or address corrections:

Apex Drape Co. IHLC INCORPORATED 7901 4TH ST N STE 300 ST. PETERSBURG, FL 33702 United States

Contact Person: GABRIELA ESMERALDA RESENDIZ Email: [email protected]